Frequently Asked Questions

An AI agent is an intelligent software system that can understand natural language, make decisions, and take actions autonomously. In tourism and hospitality, AI agents handle tasks like responding to guest inquiries, processing bookings, managing reservations, and automating repetitive administrative work—all without human intervention. They work 24/7, learn from interactions, and can handle multiple conversations simultaneously.

We specialize in helping tourism and hospitality businesses, including:

• Hotels, resorts, and boutique accommodations
• Campsites and holiday parks
• Travel agencies and tour operators
• Destination Management Companies (DMCs)
• Bed & Breakfasts and guesthouses
• Vacation rental management companies

If you handle customer inquiries, bookings, or administrative tasks in the tourism industry, we can help automate your operations.

AI agents can handle a wide range of tasks, including:

• Customer Communication: Answering inquiries via chat, email, SMS, and phone
• Booking Management: Processing reservations, cancellations, and modifications
• Information Delivery: Providing pricing, availability, policies, and local recommendations
• Email Management: Sorting, categorizing, and responding to emails automatically
• Lead Qualification: Identifying and prioritizing high-value prospects
• Administrative Tasks: Data entry, report generation, calendar management
• Multilingual Support: Communicating in 100+ languages
• Follow-ups: Automated reminders, confirmations, and feedback requests

Setup timelines vary based on complexity, but typical projects follow this schedule:

• Simple AI Chatbot: 2-3 weeks (consultation, training, testing, deployment)
• Email Automation System: 3-4 weeks (process mapping, integration, testing)
• Custom Software Development: 6-12 weeks (design, development, training)
• Complete Automation Suite: 8-16 weeks (comprehensive workflow transformation)

We work in phases, so you'll see results quickly while we continue building more advanced features. Most clients start seeing time savings within the first month.

No—AI agents augment your team, not replace them. Here's how it works:

AI agents handle: Repetitive, time-consuming tasks like answering basic questions, processing standard bookings, sorting emails, and providing instant responses to common inquiries.

Your team focuses on: Complex problem-solving, personalized guest experiences, relationship building, strategic decisions, and situations requiring human empathy and judgment.

Think of AI agents as your team's assistant—handling the routine work so your staff can focus on high-value activities that truly require human expertise. Most clients report that their teams feel less overwhelmed and more engaged after implementing AI automation.

We track ROI across multiple dimensions:

• Time Savings: Hours saved per week on administrative tasks (typically 40+ hours)
• Response Speed: Reduction in response time (from 15-20 minutes to seconds)
• Conversion Rate: Increase in booking conversions (typically 20-30%)
• Cost Reduction: Decreased staffing costs for routine tasks
• Revenue Growth: Additional bookings from 24/7 availability and faster responses
• Customer Satisfaction: Improved CSAT scores and review ratings

Use our ROI Calculator to get a personalized estimate based on your business metrics.

We design AI systems with multiple safety measures:

• Confidence Thresholds: AI escalates to humans when uncertain about a response
• Human Oversight: All critical decisions (cancellations, refunds, policy exceptions) route to your team
• Continuous Learning: AI improves from corrections and feedback
• Clear Boundaries: We define exactly what AI can and cannot do during setup
• Testing & Training: Extensive testing before launch to minimize errors

Our AI systems are transparent—you can always review conversations, adjust responses, and maintain full control over your customer interactions.

Pricing varies based on your specific needs and the complexity of the solution. Here's a general guide:

• AI Chatbot: Starting from £X/month (includes setup, training, hosting, support)
• Email Automation: Starting from £X/month (includes integration, ongoing optimization)
• Custom Software: Project-based pricing (£X-£X depending on scope)
• Complete Automation Suite: Custom packages (typically £X-£X/month)

Most clients see full ROI within 6-12 months. Book a free consultation for a detailed quote tailored to your business.

Yes! Our AI agents support 100+ languages with natural, fluent communication. This means:

• Guests can communicate in their preferred language
• AI automatically detects and responds in the same language
• No need to hire multilingual staff for basic inquiries
• Expand into new markets without language barriers
• Maintain consistent quality across all languages

This is particularly valuable for tourism businesses serving international travelers.

We integrate with virtually any system your business uses:

• Property Management Systems (PMS): Opera, Mews, Cloudbeds, Guesty, etc.
• Booking Engines: Booking.com, Expedia, Airbnb, direct booking platforms
• Email & Communication: Gmail, Outlook, WhatsApp Business, SMS providers
• CRM Systems: Salesforce, HubSpot, Zoho, custom CRMs
• Payment Processors: Stripe, PayPal, Square
• Channel Managers: SiteMinder, Channex, RoomRaccoon

If you use a system not listed here, we can build custom API integrations to connect everything seamlessly.

Yes, security is our top priority. We implement:

• Enterprise-grade encryption: AES-256 for all data at rest and in transit
• GDPR compliance: Full adherence to international privacy regulations
• Secure API connections: OAuth 2.0 and encrypted endpoints
• Role-based access: Granular permission controls for your team
• Regular audits: Ongoing security assessments and penetration testing

All guest data is processed according to international privacy standards, and we never share or sell customer information.

Hotel chatbots typically deliver ROI within 3-6 months. Expected returns include:

• 40+ hours saved weekly on repetitive inquiries
• 60% faster response times (from minutes to seconds)
• 20-30% increase in direct bookings
• 40% reduction in front desk call volume
• Improved guest satisfaction scores and reviews

Use our ROI Calculator for a personalized estimate based on your property size.

AI costs for hotels vary by solution complexity:

• AI Chatbots: $500-1,500/month (includes WhatsApp, web chat, multilingual)
• Email Automation: $300-800/month (smart inbox, auto-responses)
• Comprehensive Suites: $2,000-5,000/month (full automation package)
• Implementation: $5,000-25,000 one-time (depending on integrations)

Most hotels achieve full ROI within 6-12 months through staff time savings and increased direct bookings. Book a free consultation for custom pricing.

Yes, AI chatbots can handle the complete booking journey:

• Availability checks: Real-time room availability from your PMS
• Rate display: Show pricing, packages, and promotions
• Guest capture: Collect names, dates, preferences, special requests
• Reservation creation: Process bookings directly in your system
• Confirmations: Send instant booking confirmations
• Modifications: Handle changes and cancellations

Chatbots integrate with your PMS and booking engine for real-time accuracy and seamless guest experience.

The best AI for hotels in 2025 depends on your specific needs:

• Guest Communication: WhatsApp chatbots with multilingual support lead the market
• Email Management: AI email automation delivers highest ROI for busy properties
• Operations: PMS integration and dynamic pricing optimize revenue
• Full Automation: Comprehensive suites combine all capabilities

Jengu specializes in hospitality-specific AI that combines chatbots, email automation, and system integrations—all tailored specifically for hotels and tourism businesses.